Mutual Rights and Responsibilities
You as a patient have rights and responsibilities, as do we as staff.
What you can expect from us:
- You will be treated with respect and courtesy at all times.
- We will deal with your problems confidentially.
- We will provide explanation and information about your illness, treatment and our services.
- You will receive quality care and health checks promoting healthy lifestyle and offering preventative advice.
What we expect from you:
- Be patient if we are very busy and running late.
- Treat doctors and staff with the courtesy and respect that you would expect to receive yourself, and do not verbally abuse the reception staff when they cannot give you the exact appointment you request.
- Inform us as soon as possible if you cannot keep an appointment.
Please note that the Practice reserves the right to remove from our list any patient who behaves in an inappropriate manner or is abusive or violent.