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Practice Policies

Confidentiality

ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

A guide to Freedom of Information Requests in the US, UK, Canada, and Australia

http://comparitech.net/foi 


Fair Processing: How We Use Your Information


Joint Charter: Mutual Rights and Responsibilities:

You as a patient have rights and responsibilities, as do we as staff.

What you can expect from us:

  • You will be treated with respect and courtesy at all times.
  • We will deal with your problems confidentially.
  • We will provide explanation and information about your illness, treatment and our services.
  • You will receive quality care and health checks promoting healthy lifestyle and offering preventative advice.

What we expect from you:

  • Be patient if we are very busy and running late.
  • Treat doctors and staff with the courtesy and respect that you would expect to receive yourself, and do not verbally abuse the reception staff when they cannot give you the exact appointment you request.
  • Inform us as soon as possible if you cannot keep an appointment.

Please note that the Practice reserves the right to remove from our list any patient who behaves in an inappropriate manner or is abusive or violent.

 



 
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